When we arrived at EM Emergency we were immediately greeted by Kelly. She obtained our info very quickly and got my dog in very quickly. Our wait for word from the Doctor was @ 30 minutes. The Dr was very informative and concerned about my dog and seemed to have done a very thorough check up. The cost for the visit was what we expected. I am so glad and grateful they are there. We have visited EM Emergency a few times with different pets and they have always been very attentive and caring. They have a great staff and we really appreciate each and everyone. Thank You East Metro for being there for Fur Babies in need !!